IMPLEMENTASI ANALISIS DESIGN THINGKING PADA SISTEM INFORMASI PENAGIHAN PEMBAYARAN PT. AIR MINUM GIRI MENANG DI KOTA MATARAM & KABUPATEN LOMBOK BARAT
DOI:
https://doi.org/10.29303/abdiinsani.v9i3.560Keywords:
Information System, Web Service, Android, Design Thinking, System Usability Scale (SUS)Abstract
Facing the era of sophisticated technology, PT. Giri Wins Drinking Water (PERSODA) requires good management in the management of its services, such as billing and payment services. The information system used by billing and payment services is an android application-based system and web service. The android application is used by officers to make billing directly to the public. The web service is used by assistant managers to schedule officers to do billing, monitor officers, and make reports on billing results every day. The purpose of community service is to analyze the user experience and user interface in streamlining the features of the payment billing information system of PT. Giri Wins Drinking Water. The method used to analyze problems in community service is design thinking. Design thinking is a design methodology that is oriented to user needs by implementing technology to achieve needs so as to create design solutions that are right on target. From the analysis carried out, it is known that the system is still inefficient and can be maximized by adding payment features using QR scans on the android application and adding a dashboard page to the management website system. The results of the evaluation carried out by testing the prototype using the System Usability Scale (SUS) for billing applications obtained a score of 68.25 with an acceptability level, namely marginal hight, D value scale, and adjective rating category OK and for the billing and payment management website the score was equal to 71.75 with acceptability level that is acceptable, value scale C, and adjective rating in Good category. Analyzing the user experience and user interface in streamlining the features of the payment billing information system of PT. Giri Wins Drinking Water is very necessary to be precise and in accordance with user needs.
Downloads
References
Christian, R. D. (2013). Rancang Bangun Aplikasi Penagihan dan Pembayaran Rekening Air Berbasis Web pada PDAM Mojosari Kabupaten Mojokerto [skripsi]. Surabaya (ID) : Sekolah Tinggi Manajemen Informasi dan Teknologi Komputer.
Hafiz, M. (2020). Implementasi Teknologi Web Service Pada Pelayanan Pdam Kabupaten Bantul Berbasis Android [skripsi]. Jogjakarta (ID) : STMIK Akakom Yogyakarta.
Jeniper, R. (2020). Aplikasi Pengolahan Data Pembayaran Rekening Bulanan Pdam Tirta Betuahberbasis Android Pada Kantor Regional Iiipalembang Pt Pos Indonesia [skripsi]. Palembang (ID) : Politeknik Negeri Sriwijaya.
Karnawan, G., Andryana, S., & Komalasari, R. T. (2021). Implementasi User Experience Menggunakan Metode Design Thinking Pada Prototype Aplikasi Cleanstic. Jurnal Teknologi dan Manajemen Informatika, 15(1), 61–66. https://doi.org/10.26905/jtmi.v6i1.3785
Maniek, A., Triayudi, A., & Rubhasy, A. (2021). Penerapan Metode Design Thinking Dalam Rancang Aplikasi Penanganan Laporan Pencurian Barang Berharga Di Polsek Sukmajaya. Jurnal Ilmiah Penelitian Dan Pembelajaran Informatika, 6(2), 267–276. https://doi.org/10.29100/jipi.v6i2.2026
Muhidin, R., Kharie, N. F., & Kubais, M. (2019). Analisis Dan Perancangan Sistem Informasi Pada Sma Negeri 18 Halmahera Selatan Sebagai Media Promosi. Indonesia Journal on Information System, 2(2), 69–76. https://doi.org/10.36549/ijis.v2i2.31
Muhyidin, M. A., Sulhan, M. A., & Sevtiana, A. (2020). Perancangan UI/UX Aplikasi My Cic Layanan Informasi Akademik Mahasiswa Menggunakan Aplikasi Figma. Jurnal Ilmiah Digital Of Information Technology, 10(2), 208–219. https://doi.org/10.51920/jd.v10i2.171
Naim, R. W., Fabroyir, H., & Akbar, R. J. (2021). Desain dan Evaluasi Antarmuka Pengguna Aplikasi Web Responsif myITS Marketplace Berdasarkan Design Thinking. Jurnal Teknik ITS, 10(2), 153-160. https://doi.org/10.12962/j23373539.v10i2.64072
Putra, P.T.I. (2021). Evaluasi Aplikasi Gudang Buku Berbasis Mobile Menggunakan Kuesioner System Usability Scale (SUS). Purwokerto (ID) : Institut Teknologi Telkom Purwokerto.
Rusanty, D. A., Tolle, H., & Fanani, L. (2019). Perancangan User Experience Aplikasi Mobile Lelenesia ( Marketplace Penjualan Lele ) Menggunakan Metode Design Thinking. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 3(11), 10484–10493.
Sidh, R. (2013). Peranan brainware dalam sistem informasi manajemen. Jurnal Computech & Bisnis, 7(1), 19–29. http://dx.doi.org/10.55281/jcb.v7i1.98
Sari, I. P., Kartina, A. H., & Pratiwi, A. M. (2020). Implementasi Metode Pendekatan Design Thinking dalam Pembuatan Aplikasi Happy Class Di Kampus UPI Cibiru. Jurnal Pendidikan Multimedia, 2(1), 45–55. https://doi.org/10.17509/edsence.v2i1.2513
Segara, A. (2019). Penerapan Pola Tata Letak ( Layout Pattern ) pada Wireframing Halaman Situs Web. Jurnal Ilmiah Komunikasi dan Media, 3(1),452-464.
Surahman, S., & Setiawan, E. B. (2017). Aplikasi Mobile Driver Online Berbasis Android Untuk Perusahaan Rental Kendaraan. urnal Ilmu Sistem Informasi, 8(1), 35-42. https://doi.org/10.31937/si.v8i1.554
